Shipping policy
Shipping Policy
Last updated: 11/03/2026
Thank you for shopping with us at DesignsByAprilAU. Below you’ll find everything you need to know about our shipping process.
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Processing Time
All of our items are handmade with care. Please allow 2–5 business days for order processing before shipment. During peak times or new product launches, processing may take slightly longer.
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Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- Australia: 3–10 business days
- International: 7–21 business days
Please note that delivery times are estimates and may vary due to postal delays or customs processing.
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Shipping Providers
We ship orders via trusted carriers such as Australia Post and other reputable courier services to ensure safe delivery.
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Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your parcel’s journey.
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International Shipping
We proudly ship worldwide! Please be aware that:
- Customers are responsible for any customs duties, taxes, or import fees
- Delivery times may vary depending on your country’s customs process
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Lost or Delayed Packages
We are not responsible for delays caused by shipping carriers. However, if your order appears lost or significantly delayed, please contact us and we will do our best to assist you.
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Incorrect Shipping Information
Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
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Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging so we can resolve the issue promptly.
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Contact Us
If you have any questions about shipping, feel free to reach out:
📧 Email: april.richardson01@hotmail.com
🌐 Website: https://designsbyaprilau-3.myshopify.com
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Thank you for supporting handmade! 💛